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Nyssa Packard

Senior Director, Insights (Research & Data Science) at Skyscanner

Nyssa Packard is Senior Director, Head of Customer Experience at Skyscanner. She has been leading UX, research and data teams for over a decade at companies such as Meta,, and Danone as well as research agencies like Ipsos and Kantar. She’s also an ex-entrepreneur, having founded a wine subscription startup and remains an avid wine enthusiast. Originally from the US, Nyssa has lived and worked in Paris, Amsterdam, and London, which she currently calls home. She is passionate about building high performing teams, shaping strategy, problem solving, and making the complex simple – for our users, our teams, and ourselves.


We have many opportunities for presenting within our agenda including solo sessions, panel discussions and fireside chats. Get in touch with the team below.